FAQ & Conditions - Good Game Guys

❓ What payment methods do you accept?

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We accept all major payment methods including credit cards (Visa, Mastercard), bank transfers, and digital wallets. All payments are processed securely through our encrypted payment gateway.

🎮 Do you offer custom PC building services?

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Yes! We offer a complete PC Builder tool where you can select all components you need. Our team can also assist you with custom builds. Contact us for more information.

💻 Are your products authentic?

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100% authentic! All our products are sourced directly from authorized distributors. We guarantee the authenticity of every item and provide original manufacturer warranties.

📦 What is your shipping policy?

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We ship to all over Tunisia with fast and reliable delivery. Standard shipping takes 2-5 business days. Express shipping is available for urgent orders. All orders are insured and tracked.

🚚 Do you ship internationally?

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Currently, we mainly serve Tunisia. For international shipments, please contact our sales team for a custom quote and availability.

💳 How much is shipping?

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Standard shipping costs 5 TND per order nationwide. Free shipping is available for orders over 500 TND. Express delivery available at additional cost.

🔄 What is your return policy?

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We offer a 30-day return policy on all products. Items must be unused, in original packaging, and in perfect condition. Proof of purchase is required. Contact our support team to initiate a return.

💰 Can I get a refund?

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Yes! Refunds are processed within 7 business days of return approval. We offer full refunds minus any shipping costs. Refunds are credited to the original payment method.

🚫 What items cannot be returned?

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Digital products and opened software cannot be returned. Items damaged due to misuse or negligence also cannot be returned. Contact us for exceptions or damaged item claims.

🛡️ Do you offer warranties?

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Yes! All products come with manufacturer warranties. Most electronics include 1-2 year warranty coverage. Extended warranty options are available for purchase on selected items.

🔧 What does the warranty cover?

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Warranties cover manufacturing defects and malfunctions. They do not cover damage from accidents, misuse, water damage, or normal wear and tear. See product documentation for specific coverage details.

📞 How do I claim a warranty?

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Contact our support team with your product information and proof of purchase. We'll guide you through the warranty claim process. Most claims are processed within 48 hours.

📜 Terms & Conditions

1. General Terms

By using Good Game Guys's website and services, you agree to comply with these terms and conditions. We reserve the right to modify these terms at any time.

2. Product Information

All product information is accurate to the best of our knowledge
Prices are subject to change without notice
We reserve the right to limit quantities
Product images are for reference only

3. User Responsibilities

Users must be 18+ years old to make purchases
Users are responsible for maintaining account security
Users agree not to use the site for illegal activities

4. Limitation of Liability

Good Game Guys is not liable for indirect, incidental, or consequential damages. Our total liability is limited to the purchase price of the product.

5. Dispute Resolution

Any disputes will be resolved through negotiation. If necessary, disputes will be handled through Tunisia's legal system.

6. Contact Information

For any questions regarding these terms, contact us at info@goodgameguys.tn or call +216 50 000 000